Frequently Asked questions

What happens if I arrive late?

Our games are scheduled just like movies, so the show must go on!

Since traffic can be a nightmare we advise planning on arriving 15 minutes before your showtime. If you feel you may be late to your showing please give us a call as soon as possible. Depending on the situation we may be able to arrange a later start time. Keep in mind, your game begins and the door closes at your scheduled start time. Late arrivals may lose some of their game time. Late arrivals are not guaranteed their full 60 minutes of game time.

How long are your games?

You and your team have 60 minutes to complete the room’s objective. We do recommend arriving 15 minutes early to get checked in, fill out our standard liability waivers and purchase any drinks before entering the room. 
 

What is the difficulty level of your games?

All of our rooms have been designed for first time players to expert players however we do have a ranking in place to help you narrow down what difficulty level would be perfect level for you! 

Suburban Serial killer and Outlawed are both hard, but not impossible! for our escape experts we recommend pandorum, it has been ranked the most difficult room in florida!

What is your Cancellation Policy?

In order to receive a full refund, you must call and cancel at least 48 hours prior to your arrival time.

If you need to switch your arrival time/date, you must give us at least 24 hours notice.

Cancellations made within 48 hours of your arrival time are subject to a $40 cancellation fee.

Are any of your rooms scary?

While none of our rooms are billed as “horror” we do like to keep the atmosphere to some of our rooms suspenseful. pandorum is dark and has some surprise elements and a few "scares" but is still suitable for most ages. additionally, suburban serial killer has the option to include “scares” such as door slamming or sound effects.
NO SCARE ACTORS WILL EVER BE INVOLVED IN OUR ROOMS

What is the recommended age?

The recommended age for any of our rooms is 10 and up. That’s not to say we don’t allow younger, but do keep in mind that some of our puzzles may be too difficult for anyone under 10 to solve alone. Anyone over the age of 16 can enter the room without an adult but under 18 must have an adult sign our liability waiver. 
 

Are you really going to lock us in?

No you will be able to leave and reenter at any time, just be aware that the timer will still be running when you rejoin your group. 
 

How many clues do I get?

how many clues depends on the room you choose to enter. knights of norwich includes 5 free clues; silent tide and outlawed are both including 4 free clues; lastly suburban serial killer and pandorum are both including 3 free clues. all rooms except pandorum also come with a free extra clue for those who follow our social media accounts!
 

Will I be paired up with strangers?

No, you will not be paired up with strangers. Escape company orlando is a private escape room experience.
 

What time do I need to arrive?

We do recommend arriving 15 minutes early prior to your start time to, fill out our standard liability waivers and purchase any drinks before entering the room. This is also a great time to meet any other players! Just remember games do start on time so leave yourself time to not be rushed. 
 

Can I use my phone in the room?

You are welcome to have your phone in the room, but if you need to use it for any reason please step outside (remember that door will not be locked) as not to disrupt the game for others. 
 

Can I use A VAPE Pen in the room?

any kind of electronic cigarette or vape pen is not permitted to be used while inside our premises. this is for the safety of our guests and employees.

Can I take pictures in the room?

No. We do not allow any pictures, videos, snapchats, Instragram stories, live broadcasting or recording of any kind in our rooms. This is to preserve the mystery and game play for any future guests.

Are your rooms wheelchair accessible?

Here at The Escape Co. we actively strive to be inclusive to everyone. Suburban serial killer and Legend of the Silent Tide are currently the only rooms that are not wheelchair accessible, but the other 3 games we currently have are wheelchair accessible. as always give us a call if you or someone in your party needs assistance, we can go over options that may be accommodating to your experience. 
 

Can I hang out in The Hideaway Lounge without playing a game?

Absolutely! In fact we encourage it, whether you are waiting for your group to finish or just passing through you are more than welcome to hang up front with us! We have board games, refreshments available and even eager staff members who will talk your ears off.